Privacy Policy

This privacy policy explains how Customer Feedback Surveys (“we,” “us,” or “our”) may collect, use, store, share, and delete information when you use customerfeedbacksurveys.app or related feedback survey services. Customer Feedback Surveys is a customer feedback survey app that collects post-purchase surveys, NPS scores, and review follow-ups for small businesses.

Customer feedback may include names, contact details, purchase context, and survey comments. Review retention and deletion options before collecting personal data at scale.

Information We May Collect

• Survey responses: scores, comments, timestamps, and channel metadata from email, SMS, QR, or receipt links.
• Customer contact data: email addresses or phone numbers when surveys are sent directly to customers.
• Business account data: owner login details, team members, locations, and notification settings.
• Usage data: dashboard activity, template selections, alert rules, and general product analytics.
• Website data: IP address, browser type, pages viewed, referral source, and cookie identifiers on customerfeedbacksurveys.app.

How We Use Information

• Deliver post-purchase surveys, NPS tracking, recovery alerts, and review follow-up workflows.
• Provide editorial guides and product comparisons on customerfeedbacksurveys.app.
• Improve survey templates, dashboard reporting, and support.
• Protect against abuse, fraud, and unauthorized access.

Compliance

Businesses collecting customer feedback may need to follow GDPR, CCPA, CAN-SPAM, TCPA, and other local rules for consent, retention, and opt-out. See our survey compliance guide before launching SMS or email surveys.

Contact

Privacy questions: use the support channel listed on https://customerfeedbacksurveys.app/brand-facts when available.